Terms of Use

1. Acceptance

These Terms of Use govern your use of Dodi's Pizza (the pizza.dodis.shop website and web app), provided by Santarella Company LLC (“Santarella”, “we”, “us”). By creating an account, making a purchase or using the service, you confirm that you have read and agree to these terms and our Privacy Policy. If you don't agree, don't use the service.

2. The service

Dodi's Pizza is a delivery management system for pizzerias: online menu, order intake and tracking, courier dispatch and tracking, order printing and reports. Dodi's Pizza is a tool: selling, preparing and delivering orders is done by the store, which is solely responsible to its own customers.

3. Your account

You must be 18 or older and provide true, up-to-date information.

You are responsible for your password and for everything that happens in your account. Let us know if you suspect misuse.

The account belongs to the business; whoever creates it confirms they are authorized to represent it. Couriers create their own accounts and link to businesses with an invite code. The demo account is shared and temporary and must not be used for real data.

4. Plans, pricing and payment

Full access requires a paid subscription: monthly or yearly (R$ 129.90 per month or R$ 1,290.00 per year (Brazilian reais, BRL)). Current prices are shown on the pricing page before you subscribe. Payment is processed by Stripe, by credit card or another method shown at checkout. Your bank may charge currency conversion fees.

Your subscription renews automatically at the end of each period, at the same price, until you cancel. If the price changes, we will tell you at least 30 days in advance, and the new price applies only from the next renewal.

There is no free trial unless one is expressly offered. If a payment fails, access may be suspended until it's resolved.

5. Cancellation and refunds

7-day right to cancel: you can cancel within 7 calendar days of signing up (first charge) and get a full refund, no questions asked.

Cancellation: after that, you can cancel at any time, with no fee, in the app's subscription area (Stripe's secure portal) or through our support team. Cancelling stops future charges, and access continues until the end of the period you already paid for, with no prorated refund for the current period unless required by law.

How to request a refund: email support@santarella.store with your account email. The refund goes back to the original payment method; how long it takes to show up depends on your bank or card issuer.

6. Acceptable use

You agree not to:

• use the service for anything illegal, fraudulent or harmful to others;
• try to access accounts, data or areas without permission, or get around limits or security measures;
• overload or interfere with the service, or reverse-engineer it;
• copy, resell or redistribute the service or paid content without permission;
• post offensive, discriminatory or misleading content, or content that violates others' rights.

7. Your content and data

You keep ownership of the content you put in the app. To run the service, you give us a limited, non-exclusive, royalty-free license to store, process and display that content, only as needed. Personal data is handled under our Privacy Policy.

The store is the controller of its customers' data and is responsible for having a legal basis to process it, for responding to its customers, and for complying with data protection and consumer laws in its sales. Santarella processes that data as a processor, only to provide the service.

8. Important notices

The app does not handle payments between a store and its customers, or between a store and its couriers. The relationship between a store and a courier is solely between them. Delivery times and routes are estimates, and third-party integrations (WhatsApp, maps, printers) may fail for reasons outside our control.

9. Intellectual property

Dodi's Pizza, its brand, design, code, recipes and other content belong to Santarella or its licensors and are protected by law. These terms give you only a personal, limited and revocable right to use the service; no ownership rights are transferred.

10. Availability and changes

We work to keep the service available, but there may be interruptions for maintenance or due to third-party failures (internet, hosting, providers). We may improve, change or discontinue features. If we discontinue a paid service, we will give you notice in advance and refund the unused portion of what you paid.

11. Limitation of liability

To the fullest extent permitted by law, Santarella is not liable for indirect damages, lost profits or data loss caused by misuse, by incorrect information provided by the user or by third-party failures, and our total liability is limited to the amount you paid in the 12 months before the event. Nothing in these terms limits rights under consumer protection laws that cannot be waived by contract.

12. Suspension and termination

You can close your account at any time by asking our support team. We may suspend or close accounts that violate these terms or the law, or that put the service at risk, giving notice whenever possible.

13. Changes to these terms

We may update these terms. We will give at least 15 days' notice of significant changes, in the app or by email. If you keep using the service after that, the new terms apply; if you don't agree, you can cancel.

14. Governing law

These terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Orange County, Florida, unless the consumer protection laws of your country of residence give you the right to sue in your local courts, which these terms do not limit.

15. Contact

Santarella Company LLC · 6751 Forum Drive, Orlando, Florida 32821, United States
Email: support@santarella.store